Product Description
MedicalDispatch™ is a computer aided dispatching software product specifically designed to handle the business, operations and management needs of commercial ambulance providers, EMS units and wheelchair van service organizations. Developed by veterans in the ambulance industry, MedicalDispatch™ serves various sized agencies ranging from high volume commercial ambulance services with more than 180 vehicles to local squads with 3 to 4 units. The system has also been used for dispatching at special events in combination with MedicalDispatch™ paging module. Agencies can get started for between $5000 and $10000 for the basic dispatching software based upon annual trip volume.

Customizable User Interface
MedicalDispatch™ has a customizable user interface designed to suit the need of the personnel utilizing the system. Individuals taking calls permits selected program tools for its communications staff members who do not control vehicle movement instructions or contact with vehicles. Service defined volume limits prevent overbooking with prescheduled calls. Features related to scheduling repetitive patients are included for repeating service requests such as dialysis patients or radiation therapy patients.

The new call data entry screen is a single page arranged to follow typical discussion flow with callers. The form is keyboard friendly with either the tab or enter key used to between fields. There are no tabs, popup windows or dialogs interrupting the flow and the entire form can be completed without ever touching the mouse. Visual and aural alerts for patients, scene and destination information for a specific event.

The latest version was ported from the legacy database format to a SQL database and is stable and mature. The interface is designed with considerable input from real world operations staff with an emphasis on ease of use. The dispatcher's primary functions are immediately available while the lesser used items are generally just a right mouse click away. Most tasks can be accomplished with just one or two clicks, and never will you be confronted with a row of dozens of buttons. The system supports multiple ambulance stations, tracking trip sheets that are due from ambulance crews at the end of their shifts, multiple dispatchers and a complete reporting system required by many Operations Managers.

Calls and Units
The dispatcher will typically monitor and complete the majority of their tasks in these areas. This section allows continuous monitoring of resources (vehicles) and demand (calls). Operations management staff would also use this view to monitor service performance in real time.

The three windows - Transports, Units, and Call Information - can be sized and positioned to suit the dispatcher's needs. All three windows are linked. Selecting a call also selects its assigned unit, and selecting a unit selects its call. The Call Information window always shows the details for the selected call.

The Calls window is a filtered view of all calls of a selected status and/or in one or more selected service areas. Service area filters are optional and can be predefined, or created on the fly in seconds. New calls taken by other users appear in the appropriate dispatcher's view instantly. An intelligent system of color-coding highlights potential problems when there is still time to do something about it, and is designed to draw the dispatcher's attention where it's needed.

The Unit Status window is where operations activity is tracked by unit/vehicle. Units are placed into service with specific field staff names and shifts. Events (activity progress audit stamps) can be triggered from this window or from the Calls window. A complete history of unit activity is available here, as well an (optional) automatically printed end of shift report listing the unit's activity for the day.

The Calls and Units windows are columnar views showing the most pertinent information for a number of items. The Call Detail window provides a more in depth look at the information for the currently selected call.

Reporting and Action Logs
A menu of standard reports is built into the system. The standard reports include dispatch logs, insurance reports, hospital discharges, unit hour activity and transports by referral source. A custom report generator is built into the system allowing a majority of the data elements to be compiled for a specific reporting need by the user. The system has various levels of permissions. Logging of actions performed can be reviewed in the events tab of the call.

Paging
The MedicalDispatch paging module automatically sends key customizable assignment data to units and responders set up in the system. This reduces voice communication and provides viewable information on the screen of the pager or other mobile device. The module permits customizable for provider, unit or group paging.

AVL and Mapping
The MedicalDispatch automated vehicle location (AVL) module permits vehicles to be tracked when used in combination with the Mapping module. This module aids the dispatcher in finding the closest, capable unit via one mouse click. The system support large, wall map displays. “Over speed” vehicle alerts are also built into the software.

Data Collection and Billing Exports
Data collected in the MedicalDispatch software may be exported to Med Media field data collection software and other popular EMS reporting software and billing software solutions. This feature promotes accountability between dispatch, ePCR and billing software.

Technical Support and Upgrades
Customers subscribe to our annual technical support and maintenance agreement which is included for the first year. Customers in good standing are entitled to technical support and all version upgrades at no additional cost. Server moves and version upgrades can be scheduled and performed during normal business hours.